Refund policy

🔄 ESCAPER Refund & Return Policy

At ESCAPER, your satisfaction is our top priority. Every order is packed with care and checked before dispatch. But if something doesn’t feel right, we’re here to resolve it quickly and fairly.

The refund request will be processed within 3–5 working days after the returned product is received and inspected.
The refund amount will be credited to your original payment method within 7 working days, depending on your bank or payment provider’s timelines.


🛠 Damaged, Missing, or Wrong Products

  • If your package looks tampered with or repacked, please do not accept it at delivery.

  • If the package looks fine but after opening you find a damaged, missing, or incorrect product, please share clear photos/videos with us at:
    ✉️ escapercollection@gmail.com
    📱 WhatsApp: +91 97827 99933

  • Once reviewed, we will arrange the best possible solution — replacement, exchange, or refund.

📦 Returns & Exchanges

We accept returns/exchanges only if:

  • The product has a manufacturing defect, malfunction, or quality issue.

  • The product is unused, in original packaging, with all accessories, covers, and labels intact.

✅ After verification, we will arrange a pickup from your address.
✅ Refunds are processed back to your original payment method or as store credit (your choice).

❌ Non-Returnable Items

To maintain hygiene & fairness, these cannot be returned or exchanged:

  • Customized or personalized products

  • Fountain pens once a cartridge/converter has been inserted (even if unused)

  • Fountain pens with nibs tuned to your custom instructions

⏳ Return Window

  • All return/exchange requests must be made within 7 working days of receiving your order.

  • Requests made after this period will not be accepted.

🔄 Order Cancellations

  • To cancel or modify your order, contact us as soon as possible.

  • Orders placed before 12 PM are usually shipped the same day; later orders ship the next working day.

  • If your order hasn’t been shipped yet, we can hold, cancel, or modify it.

  • In case of payment differences, we’ll either refund the balance or share a secure payment link.

💡 Product Usage Support

Sometimes, a product may not be defective but might just need proper guidance.
If you’re unsure how to use it, reach out before returning — we’ll be happy to help you make the most of your purchase.

📌 Terms & Conditions

  • Refunds/exchanges are processed only after receiving & checking the returned item.

  • All items must be returned unused and in original condition with complete packaging.

  • Free gifts & promotional items are not eligible for return/exchange.

  • ESCAPER reserves the right to update/modify this policy without prior notice.

  • All disputes will be subject to Jaipur, Rajasthan jurisdiction.

✨ At ESCAPER, we value your trust. Our goal is to make sure you always shop with confidence.

📩 Email: escapercollection@gmail.com
📞 Call / WhatsApp: +91 97827 99933