FAQ's
❓ Frequently Asked Questions (FAQs) – ESCAPER
1. What is ESCAPER?
ESCAPER is a stationery + lifestyle brand that blends creativity with everyday essentials. From thoughtfully designed stationery to lifestyle products, our goal is to add style, functionality, and a spark of inspiration to your daily routine.
2. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS and email. Simply click the link or visit our Track Order page and enter your order ID to see real-time updates.
👉 Please allow up to 24 hours for the tracking status to reflect after dispatch.
3. How long will delivery take?
We usually deliver orders within 5–10 business days, depending on your location.
Metro cities: Faster delivery
Remote areas: May take a little longer
No matter where you are, you’ll receive timely updates with tracking details.
4. Do you accept bulk or corporate orders?
Yes! We do accept bulk and corporate orders for most of our products. Whether it’s for corporate gifting, events, or special occasions, we’ll make it happen.
👉 Reach us at escapercollection@gmail.com
or WhatsApp us at +91 97827 99933 for more details.
5. Can I get products customized?
Absolutely! ESCAPER offers customization for bulk and gifting orders (depending on the product). Perfect for companies, events, and special occasions.
👉 Contact us and our team will share the customization catalogue and options.
6. My tracking shows “Delivered” but I haven’t received my package. What should I do?
If your tracking shows “Delivered” but you haven’t received it:
Please contact us within 48 hours of the delivery update.
Write to us at escapercollection@gmail.com
or WhatsApp +91 97827 99933.
⚠️ After 48 hours, courier investigations may not be possible, so please act quickly.
7. How can I cancel my order?
Orders can be cancelled before dispatch by emailing us at escapercollection@gmail.com
or calling/WhatsApping +91 97827 99933.
👉 Once an order has been dispatched, it cannot be cancelled — but you may apply for a return or exchange once it’s delivered.
8. When will I get my refund?
Refunds are processed once we receive and inspect the returned product.
After approval, the refund will be credited to your original payment method within 5–10 working days (depending on your bank/payment gateway).
✨ At ESCAPER, we’re here to make your shopping experience smooth, creative, and joyful. For any questions, just reach out — we’re always happy to help!
📩 Email: escapercollection@gmail.com
📞 Call/WhatsApp: +91 97827 99933
